Do you have questions about your savings?
We are here to help if you have any questions, thoughts or feedback. You will find answers to the most common questions here, but if you cannot find what you are looking for, please feel free to contact us. Our contact details can be found further down on this page.
- How does reinvestment work?
If you do not make an active decision before the end of the fixed term, your account will automatically be renewed for the same term at the interest rate available at that time.
If you choose to reinvest, both your original deposit and the interest earned will be reinvested, provided that the total balance does not exceed EUR 100,000.
Any amount above this limit will be paid out to you, while the remaining balance will be reinvested.
- Are there any fees for the savings account?
No, Myntro does not charge any fees.
- Can I close my fixed-rate savings account early?
No, the fixed-rate savings account has a fixed term of 12 months and cannot be closed before maturity.
- Can I receive a paper statement for my fixed-rate savings account?
No, all account information and statements are available electronically through your online account. You can download or print your statements at any time.
- What happens if I want to withdraw part of my savings before the end of the term?
Unfortunately, partial withdrawals are not possible before the end of the fixed term. Your full deposit remains locked in for the agreed term.
- When is the interest paid?
The interest is paid at the end of the 12-month fixed term and transferred to your linked account.
- How do I activate my fixed-rate savings account?
To open an account, you first need to complete the identity verification process via WebID. Once your application has been approved, you will gain access to your account. To fund your savings account, simply make a bank transfer using the IBAN provided under My Pages.
- How do I complete the digital identification process?
Digital identification is completed through WebID, a secure platform used to verify your identity. Simply click the link in your welcome email to upload your identification documents and sign the agreement securely.
Contact us
If you did not find the answer to your question, we will be happy to help.
Are you already a customer?
For security reasons, we ask you to log in and contact us through My Pages if your enquiry concerns your account or your savings. This allows us to communicate with you in a safe and secure way.
Not a customer yet?
Feel free to contact us by email or by filling out the form on this page.
Feedback & complaints
If you are not satisfied with our services, we would like to hear from you. We encourage you to first contact our customer service team so we can resolve any misunderstandings and help you further.
If you have already been in contact with customer service and still wish to submit a formal complaint, you can read more about how to proceed here.